“I like you, but we’re not friends.” Ever want to say that? I do. I get requests from people on social networks, G+, Facebook, Triiibes.com, LinkedIn and so on all the time to be “friends.” 90% of them I say “Yes” to, unless there’s some obvious reason not to like, the only information I can find on them is linked to porn, dating sites, enhancement products or pyramid marketing schemes.
If they look like real people and aren’t just a fake profile, I generally say yes. All I do on social …

Are businesses really doing so well they no longer have to pay attention to customer service? Or have I just hit the jackpot of bad customer service experiences this month?
Frigidaire didn’t return phone calls or emails for more than a year. They didn’t bother to respond at all until I posted on their FaceBook page. A brand-new fridge died less than a year after I bought it AND leaked putty and chemicals the entire year prior to its dying.
PopUp Domination NEVER returned an email EVER. I spent a week …

[Photo, former Penn State coach Jerry Sandusky]
I’m finally feeling hope again after the rush of outpouring of anger and calls for Joe Paterno’s firing. If you don’t read or follow the news you may have missed the Grand Jury charges of 40+ counts of child sexual abuse against at least 8 children by former Penn State assistant football coach Jerry Sandusky. More victims are coming forward, making the count as high as 17, although the average pedophile is believed to molest hundreds of children in their lifetime. Penn State Athletics …

I am in the process of waiting, for the fourth day, for my files to download from Carbonite. I’m not a happy camper since the process, supposedly the “easiest on the internet” is a complex and confusing process for we tech dummies. This has been the week from hell…no, the month from hell. I’ve encountered provider after provider who had no idea what REAL customer service means.
So I emailed Jodi Kaplan, someone I know from a social media group I belong to. I got the awesome-est answer from her. …

It’s a funny thing about the word “No.” Some people have no ear for it. They’re blind and deaf and never seem to get it or hear it. Or if they hear it, they don’t listen. They keep charging onward like bulls in a china shop, destroying more relationships and opportunities in the process. So let’s recap something. When someone tells you they no longer want to be your friend, or your partner, or your buddy, or your business partner and you can’t resolve things at that stage, then it’s …