I was sitting on the couch at my friend Patty Newbold’s house when I got the news I was selected to speak at TED Global 2009. She smiled for the entire time I sat there screaming, “I’m talking at TED! I’m talking at TED!” Then when the fear, shock and horror at having to actually TALK in front of a crowd set in, she was also there.
She was supportive, calm and my rock in a time I was feeling so uncertain. When I wrote my first speech she read it …

What has millions of Americans as upset and concerned about the events at Penn State and the inactions of FORMER head coach Joe Paterno, FORMER assistant coach Jerry Sandusky and then grad assistant Mike McQueary is the reaction of Penn State students in support of their unethical failure. Hundreds, if not thousands of them are angry at the victims. Anyone who witnessed the riot at Penn State and students overturning a news van and destroying property has to ask themselves, “Did they even ask WHY he was fired? Do they …

“I like you, but we’re not friends.” Ever want to say that? I do. I get requests from people on social networks, G+, Facebook, Triiibes.com, LinkedIn and so on all the time to be “friends.” 90% of them I say “Yes” to, unless there’s some obvious reason not to like, the only information I can find on them is linked to porn, dating sites, enhancement products or pyramid marketing schemes.
If they look like real people and aren’t just a fake profile, I generally say yes. All I do on social …

Are businesses really doing so well they no longer have to pay attention to customer service? Or have I just hit the jackpot of bad customer service experiences this month?
Frigidaire didn’t return phone calls or emails for more than a year. They didn’t bother to respond at all until I posted on their FaceBook page. A brand-new fridge died less than a year after I bought it AND leaked putty and chemicals the entire year prior to its dying.
PopUp Domination NEVER returned an email EVER. I spent a week …

[Photo, former Penn State coach Jerry Sandusky]
I’m finally feeling hope again after the rush of outpouring of anger and calls for Joe Paterno’s firing. If you don’t read or follow the news you may have missed the Grand Jury charges of 40+ counts of child sexual abuse against at least 8 children by former Penn State assistant football coach Jerry Sandusky. More victims are coming forward, making the count as high as 17, although the average pedophile is believed to molest hundreds of children in their lifetime. Penn State Athletics …