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It’s not that I charge too much - you just can’t afford me

21 April 2010 Comments

money

I bid on freelance projects on several websites - including elance.com. I’m also invited to bid on projects or submit proposals for projects or am flat out hired hourly.

Today I received several emails telling me, “Your rates are too high.” What they meant to say was, “I can’t afford you,” and what they really, really, really meant was, “I don’t want to pay that much.”

There’s a difference between saying “Your rates are too high,” and saying “I can’t afford that.” And that difference is VALUE. One infers I don’t know my own value, and the other implies that they have cash flow and budget restrictions. One blames me for their unwillingness to commit to pay for the true value of an item, and the other acknowledges their limitations. I can negotiate with someone who recognizes value - most of us can. I can’t do anything for someone who wants to pay me based on how much money they’re willing to let go of rather than on what I can do for them.

When I buy a camera lens for my Canon I buy the best lens I can afford. I KNOW that Canon lenses are better than a generic lens. They just are. When what I was doing with the lens shooting for the newspaper, a generic lens worked most of the time. There’s no need for crystal sharp resolution for a photo being printed on news print. 99.9 percent of people reading it or looking at it can never tell the difference.

However, if I’m shooting portraits, I wait until I can afford something better. I appreciate the VALUE of a good lens, but sometimes I have to settle for less than the best. The term for that is, “I can’t afford that,” not “You charge too much.”

I acknowledge and respect the value and I know my limitations when it comes to purchasing that item. I can negotiate or work out another way to get that lens - like offer something of value to the store - like my copywriting or marketing expertise, to bring the cost of the lens into a ball park that I can afford.

There are a lot of generic lenses that are crap. I know this because I’ve wasted $100 on them only to find out they’re crap. They break. They don’t focus and they don’t work with my camera. In trying to save $300 I spent $150 and still didn’t get what I wanted - a lens that will do the job I need. I end up spending the $500 for the lens I wanted in the first place, and I’m out the $150 I used on the cheap lens. That’s what happens to clients who turn me down and go with a cheaper provider and who sneer - “You charge too much.” The thing is - some of them come back - and they’ve learned their lesson. But sadly, too many of them don’t.

To all those who are saying to anyone, “You charge too much,” look again. Think in terms of how much value you can afford and own that. You’ll be that much closer to getting the value you want if you look at the value you’re buying. Don’t think in terms of “what you want to pay,” but in terms of “what you’ll get for what you pay.” There’s a BIG difference, trust me.

  • Elle
    I think you hot the nail on the head. No product is made or everyone; it can be directed towards frugal consumers, consumers who look for value, and the rare consumers who'll just spend money w/o researching.

    Services are the same; you can't cater to everyone. Customers can't have it all; they have to decide what they value more.

    Great post and I hope you have more clients coming to you for your quality work!
  • 多益高分技巧
    Interesting post. I have made a twitter post about this. Others no doubt will like it like I did.
  • beckyblanton
    Thank you! I'm glad it spoke to you!
  • Great perspective. How long did it take for you to develop the confidence to say "I'm worth it?" - or did you spring, fully formed from childhood, and ready to negotiate.

    No matter what my current activity, I tend to feel like a beginner - or if I get business from a friend, I feel like I should charge the 'friends and family rate' - so I hesitate to name a large number. I keep thinking that eventually I'll be good enough to feel like the big number is justified, but it's tough.
  • beckyblanton
    Hahahaha....Oh no!! This is all VERY recent! I used to go to flea markets and pay MORE than what people were asking because I felt guilty it was so cheap. I still can't ask for what I'm worth, although I'm better at it than I ever was. I read Dr. Cloud's books on boundaries and started seeing I had value ONCE I started setting boundaries. Boundaries are the secret to discovering your value. The better your boundaries, the better you feel about yourself and how you are treated. You begin to value yourself when you set and keep good boundaries - that allows you ask for more money and to see your own value. It's been slow going for me and a big reason why I'm on the path I'm on. I wouldn't wish to have been born this way...I wouldn't have learned so many great things. I've learned, after interviewing thousands of people over the years, that EVERYONE feels like a beginner at this. Many of us feel like we should charge the friends and family rate, but stop and ask yourself why. Do they give you a discounted rate? Are you doing it to get their approval and love (that's me!!) The thing is, those who love us MOST should be the ones paying the large number. It shows THEY believe in us and value us. Think about it. If they truly value you, they support you. By re-enforcing that you have value and do good work, they would WANT to pay you what you're worth!! The ugly fact is, friends and family who want a discounted rate are taking advantage of you - not supporting you!!! If they truly value you - they pay you what you tell them you're worth. If you tell them you're worth less, that's what they'll pay.

    A friend of mine suggested doing this with friends and family - either "gift" it to them, or tell them because you know their cash situation is strapped (why else would they pay less?) you are willing to take a portion in cash and the balance in trade. That is more in keeping with helping out a loved one. We do them a disservice when we allow them to set the bar for our value. Yes - it's VERY hard to do that, but keep practicing! You'll get it!!
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