Hi Jim.

Recently you reached out to me, someone who downloaded your Blurb book software, and asked for my opinion on a survey about your product. I love the software. But the survey didn’t give me anywhere to write about that. I could click radio buttons to indicate an answer and enter myself into your free iPod giveaway, but I really wanted to give you some feedback and tell you how utterly awesome your site is. I’d love to win the iPod, but really I was looking forward to was giving you some kudos and hurrahs for your site and software.

There’s no email address for you. You’re the CEO, and you contacted me for feedback, but you sent me to customer service to give it. Maybe I’m wrong, but there are a lot of people who don’t care as much about the company as you and may not have gotten the memo that you’re getting feedback. I know. I’ve talked to a few of them in the past. They didn’t seem really passionate at the time. Maybe they were having a bad day. Happens to the best of us. I forgive them.

Anyway, I do plan on using you in the near future. I think you have the best product going…Except for that charging us $2 to remove the Blurb logo from our book. That sucks. But other than that….

If you really want my opinion, here it is:

I LOVE YOUR SITE. But when you do a survey, please put a page in where people have the option to write you. You might be pleasantly surprised and get some great compliments….like mine here!